People and Organizations: Principles and Practice in Global contexts. Employee Engagement


Are you satisfied with your Job?


Job satisfaction is one of the most important things for all employees. People search for reputed organizations to start their carrier as a dream. Some people move from a job to another job due to dissatisfaction with the current job or organization. Employee turnover is not just a fact that they leave but makes a critical impact on the organization’s growth too (Arokiasamy, 2013). Job satisfaction is how people feel about what they do, but what is the exact satisfaction that people looking for?

There are popular indicators used to determine job satisfaction, they are pay, promotions, fringe benefits, job conditions, supervision, members work with, security and nature of the work (Spector, 2006).

According to Armstrong, (2017) This voluntary commitment makes more benefit to the organization,
Reduced the employee turnover rate
  • Improve productivity
  • Reduces absenteeism
  • Increases customer satisfaction


Figure 1:Framework to understanding elements of employee engagement

As sown in this figure Macey and Schneider, (2008) presented a new framework about three elements of the employee engagement,
  • Trait engagement - psychological state engagement
  • State engagement – nature of the work, leadership, and trust effectiveness
  • Behavioral engagement

When it comes to Sri Lankan context, most of the organizations work on how to satisfy their employees. Highly people engaged organizations like MAS Holding have this challenge more than the others. In MAS, employees will get quite a good remuneration package, that has included high basic salary, bonus, and incentives for attendance and efficiency, overtime payments and two bonus payments annually and annual pay increments. The working facilities as air-conditioned environment, free and friendly management with low hierarchies and free meals break for every two hours during the work, Free transport services and free hostel facilities for members of all categories have given the satisfaction to work.

 Facilities for employees dreams also given a helping hand on how to save more, improve individual’s education, buy a new vehicle, start a new business and become a good entrepreneur, build your own house and send your parents to Dhambadiwa tour in India is some of them. Empowering the ladies’ community like “Go Beyond Women” and “Abhimani” have helped more than the people expected from doing a job. Entertainment facilities as weekly Sumba, Music classes have helped the people to be more satisfied throughout the stay in the organization.
This video clip will give you more insight into how to satisfy you are in your job.


References

Armstrong, M., (2017). Armstrong's Handbook of Human Resource Management Practice. 14 ed. London: Kagan Page.

Arokiasamy, A. R. A., (2013). A qualitative study on the causes and effects of employee turnover in the private sector in Malaysia. Middle East Journal of Scientific Research, 1(1), p. 10.

Spector, P.E., (2006). Feeling about work: Job attitudes and Emotions. Industrial and organizational psychology, pp. (216-244).


Comments

  1. Nethra LiyanageSeptember 24, 2019 at 12:18 AM

    Job satisfaction is much important since nearly 1/3 out of 24 hours per day spend and engage with the job and all other events are depended on same.Thank you for sharing your experience with MAS...

    ReplyDelete
    Replies
    1. AchalaSeptember 24, 2019 at 3:07 AM

      Thanks Nethra for the comment. I agree with your comments too.

      Delete
  2. Malitha Eranga FernandoSeptember 24, 2019 at 12:29 AM

    How nice to see this wonderful essay with your satisfactory work experience. I read not only the article also your enthusiasm about your job role at MAS.
    I wish you all the very best to be ideal employee with having leading position at your work place. Thank you for sharing us with satisfied mine.

    ReplyDelete
    Replies
    1. AchalaSeptember 24, 2019 at 3:12 AM

      Thanks Malitha for your inspiring comments, yes, Employee satisfaction makes the MAS a multi national organisation of more than 99,000 people works globally. Thanks.

      Delete
  3. Razi JalaldeenSeptember 24, 2019 at 4:49 AM

    It seems that you believe job satisfaction will lead to employee engagement. However, some scholars believe job satisfaction and engagement are two different things. It is very interesting to see how your MBA colleagues going to make this discussion interesting. Good job Achala.

    ReplyDelete
    Replies
    1. AchalaSeptember 24, 2019 at 8:27 AM

      Thank you Dr. Razi for the insight given, this is what I felt from my experience. Thanks sir for your good guidance through out the studies for all of us.

      Delete
  4. JinendranSeptember 24, 2019 at 7:39 AM

    Job engagement through satisfaction is a possible task but I have seen people who are satisfy with their job but their engagement is not up to an acceptable level. And as a multinational organization MAS is doing a great work for their employees, happy that your working there.

    ReplyDelete
    Replies
    1. AchalaSeptember 24, 2019 at 8:33 AM

      Thanks Jinendran, I agree with you. When we talk about highly satisfied people, who do extra to the organization without expecting something back, are the engaged one. This engagement works really nice and we could say they "work with the heart". Thank you for your valuable comments.

      Delete
  5. Malintha GannileSeptember 30, 2019 at 3:19 PM

    Interesting article , nicely explained , thanks for sharing this.

    ReplyDelete
  6. NamilaOctober 2, 2019 at 12:07 AM

    Very Interesting topic..Job satisfaction is much important..Thanks for sharing this with us.

    ReplyDelete
  7. Wasantha ArunasiriOctober 5, 2019 at 8:18 AM

    Interesting article and nicely explain. thanks share your knowledge in this blog. good luck.

    ReplyDelete
  8. Jehan RahimanOctober 5, 2019 at 9:21 PM

    As my view Job satisfaction is an element of employee engagement. Employees will engage more with the job or with the organisation if they are managed satisfactory up to their expectations. Nice argument Achala.

    ReplyDelete
  9. Milhan - MBA BlogOctober 7, 2019 at 12:41 AM

    As per a conference report of Jayawardenepura University in 2016, employee turnover is high in the apparel industry than other industries in Sri Lanka. They indicated social recognition, career development, age and gender influence this turnover and mostly its effect the blue-collar workers. You have explained the actions in your firm to enhance employee engagement, but are you agree that it helps to reduce employee turnover?

    ReplyDelete
    Replies
    1. AchalaOctober 9, 2019 at 3:06 PM

      Yes Milhan, It has helped our organization to reduce the turnover figures continuously. Thanks for the comments.

      Delete
  10. Upendra BatagallaOctober 7, 2019 at 2:20 AM

    Good article Achala. A satisfied employee is always important for an organization as he/she aims to deliver the best of their capability. Thank you for the valuable information

    ReplyDelete
  11. Anupama KankanamgeOctober 12, 2019 at 6:56 PM

    Good pint Achala. Job satisfaction through employee engagement. Right people in the right place and very good communication between superior and subordinate will improve the same. Good one.

    ReplyDelete

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